Thank you for choosing AWKI US! We are committed to providing you with a delightful chocolate experience.

Returns and Refunds

If you receive an incorrect item in your order, please contact our customer service team within 3 days of receiving your order. We will gladly process a refund or replacement.

Please note:

Blanching or white spots on the chocolate are a natural occurrence that can happen during shipping. These are not considered defects and do not qualify for returns.

Custom or personalized orders are typically not eligible for returns or refunds unless there is a significant error on our part.

Return Process

Contact Us: Please reach out to our customer service team at chocolateawki@gmail.com to initiate the return process.

Provide Details: We will request information about your order, the issue you encountered, and any supporting documentation (photos, if applicable).

Return Authorization: Once we've reviewed your request, we will provide you with a return authorization number and instructions.

Shipping: You will be responsible for the return shipping costs. Please ensure the item is packaged securely to prevent damage during transit.

Refund or Replacement: Upon receipt of the returned item, we will inspect it to verify the issue. If the return is approved, we will process a refund to your original payment method or send you a replacement.

Thank you for your understanding and support of our small business. If you have any further questions, please don't hesitate to contact us.